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Carnival Cruise Line Launches New ‘Learn and Earn’ Travel Advisor Training Program
Builtwithin expanding Loyalty Rocks, faster graduation, bonus reward points andcruise contest highlight new easy-to-use education program
MIAMI(April 30, 2019) —To better support travel advisors in growing their Choose Fun expertise,Carnival Cruise Line is launching a new "Loyalty Rocks: Learn and Earn"training program. Custom-built as part of Carnival's Loyalty Rocks program,Learn and Earn is designed to recognize and reward advisors for investing intheir professional development.
Theeasy-to-use training content is video-based and puts travel advisors on an80-percent faster path to graduation. Featuring Gold, Platinum and Diamondlevels, agents can better support their clients while earning rewards and perksfor themselves. Enhancements include bonus Loyalty Rocks reward points, nobooking requirement for graduation and monthly seven-day Caribbean cruiseawards for graduates.
"Weunderstand the importance of quality training in helping our advisors to besuccessful in selling Carnival, so we set out to design a new training programthat is focused, quick and relevant," said Adolfo Perez, Carnival's senior vicepresident of sales and trade marketing. "When building out Learn and Earn wespoke with travel advisors and took their advice to heart, and we're excitedfor agents to see the enhancements and perks to this program that we believewill deliver significant value."
Traveladvisors now use their GoCCL.com ID and password, eliminating an additionalpassword to access Carnival training. The program is mobile-friendly, making iteasy to complete on the go. Additionally, Carnival removed the four-bookingrequirement for graduation, so advisors can complete the program faster.
EarningLoyalty Rocks rewards points is easier than ever with Learn and Earn. Traveladvisors who complete all of the courses receive 100 reward points for theirtime and educational investment. Each graduate also receives a certificatesigned by Perez and a Carnival Diamond Graduate logo for use on marketingmaterials.
Eachmonth, Carnival will award five seven-day Caribbean cruises for graduates whosubmit a brief summary about how their Learn and Earn experience helped themdevelop their business. Entries will be judged by Carnival's Sales LeadershipTeam, and the top five entries will win a balcony stateroom onboard the shipand on the departure date of their choice.
Learnand Earn replaces Carnival Passport. Advisors who participated in CarnivalPassport will be given credit for prior training completed, including automaticplacement in more advanced levels of Learn and Earn. For the 600 traveladvisors in the final level of Carnival Passport nearing graduation, Carnivalis offering a complimentary cruise opportunity (with validation of four newbookings made) as a thank you and appreciation for the significant time spentin Carnival Passport.
Foradditional information about Carnival Cruise Line call 1-800-327-9501(individual) or 1-800-327-5782 (groups) or visit the line's travel advisorInternet portal, GoCCL.com.Carnival can also be found on Facebook,Instagram,Twitterand YouTube.
Journalistsalso can visit Carnival's media site, Carnival-news.com or follow the line's PR departmenton Twitter at twitter.com/CarnivalPR.
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About Carnival Cruise Line
Carnival Cruise Line, part ofCarnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is "The World'sMost Popular Cruise Line®" with 26 ships operating three- to 24-dayvoyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, NewEngland, Bermuda, Cuba, Europe, Australia, New Zealand, the Pacific Islands andSoutheast Asia. The line currently has three new ships scheduled fordelivery – Carnival Panorama set to debut in 2019, Mardi Gras in 2020 and anas-yet-unnamed ship in 2022.
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