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Carnival Cruise Line Launches Upgrade Program For Travel Agents
Agents Participating in "Be the Hero" ProgramWill Receive Commissionable Upgrade Offers for Clients
MIAMI (March 14, 2018) – Carnival is providing travel agents an opportunity tooffer specially priced cabin upgrades to their bookedclients with its new "Be the Hero" program. Starting today, travel agents mayopt in via the line's travel agent web site, GoCCL.com, to receive specialupgrade offers sent only to participating agents. All confirmed and paidupgrades will be fully commissionable.
We know how much our guests value the experience of booking with travel agentsand this upgrade opportunity provides an additional way for agents to deliverenhanced sales and service to their clients," said Carnival's Senior VicePresident of Sales & Trade Marketing, Adolfo Perez. "Our research showsthat guests who sail in upgraded accommodations have a greater tendency tocontinue booking at that level moving forward, making this an ongoing upsellopportunity for our travel partners."
Upgrade offers will range from upgradeswithin the booked category, from an interior to an ocean view or balcony, andan ocean view or balcony to a suite. Upgrades are based on availabilityand are offered on a first-come-first-served basis.
Upgrade offers as part of the "Be the Hero" program will be sent to agents witheligible bookings who have registered for the program. Offers will be sent on aweekly basis to all travel agents registered for the program starting April 11,2018. Travel agents may register to participate in the program starting todaythrough April 4, 2018.
Once enrolled in the "Be a Hero" program,agents may access selected upgrades for their clients via the "upgrade yourclient" link in the "manage booking" section of GoCCL.com. They may also sendtheir clients available upgrade offers, with a ready-to-use templates createdand provided by Carnival. Payment is due at the time of redemption and agentswill receive a report with completed upgrades, including their enhancedcommission, the following day.
The "Be the Hero" program isthe line's latestaddition to#thelist, which includes new travel agent initiativesas part of its "Travel Agents Rock" program.For more information,travel agents may visit GoCCL.com.
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About Carnival Cruise Line
Carnival Cruise Line, part of Carnival Corporation & plc (NYSE/LSE: CCL;NYSE: CUK), is "The World's Most Popular Cruise Line®" with 25 shipsoperating three- to 16-day voyages to The Bahamas, Caribbean, Mexican Riviera,Alaska, Hawaii, Canada, New England, Bermuda, Europe, Cuba, Australia, NewZealand and the Pacific Islands. Two 133,500-ton Vista class ships arecurrently scheduled for delivery - Carnival Horizon in 2018 and CarnivalPanorama in 2019. Additionally, two new 180,000-ton ships are scheduled toenter service in 2020 and 2022.
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