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AIDA Cruises presents the first Tour Operator Service Award
For the first time, the cruise line AIDA Cruises haspresented the "Tour Operator Service Award". As part of a large-scale survey,AIDA Cruises asked its guests what their favorite shore excursions had been inthe 2018 summer season. Thousands of guests gave their feedback on excursionsoffered by 50 agency partners. Atlas Travel in Croatia won first place, followedby Iceland Travel in Iceland (Akureyri,Isafjördur, Seydisfjördur, Reykjavik) and Estonian Holidays in Tallinn, Estonia.
To determine the winner, several thousands of guestcomments were evaluated using a feedback system on board between May andSeptember 2018. In addition to quality and guest satisfaction, the recommendationrate was also an important criterion in selecting the winners.
At the end of October 2018, MirnaPerkic and Ružica Glibota from AtlasTravel accepted the award on board AIDAblu from Dana Keller, Team Coordinatorfor the excursion program in Croatia at AIDA Cruises, and the ship's managementwith Captain Tönnies Kohrs and General Manager Steffen Haller. The agency wasalso pleased to receive an electric scooter for sustainable travel in thefuture.
The next Tour Operator Service Awardwill be presented in spring of 2019. From November 2018 to March 2019, all AIDAguests will again be asked for their opinion. This time, they can choose from shoreexcursion options offered by more than 100 agencies on the Canary Islands andMadeira, as well as cruise destinations in the Indian Ocean, Southeast Asia,the Caribbean, Arabian Gulf, and the Western Mediterranean.
AIDA Cruises currently offers over 6,000 differentexcursions at its worldwide destinations. The cruise line not only strives toprovide unforgettable experiences for its guests but also to contribute toenvironmental protection and to promote cultural heritage and further developmentat its cruise destinations.
Back in September 2012, AIDA Cruises launched a jointproject with the sustainability initiative Futouris e.V. to establishstandardized criteria for sustainable shore excursions. The goal of thisproject was to create a transparent basis for comparing the sustainability of individualexcursion offers and to base the evaluation on measurable and scientificcriteria.
More than 1,000 AIDA Cruises shore excursions (incl.bike and Pedelec tours) bear the sustainable tree symbol.
More information on AIDA Cruises' diverse cruiseprogram can be obtained at travel agencies, by phoning the AIDA Customer Centerat +49 (0) 381/20 27 07 07, or online at www.aida.de.
Rostock,November 20, 2018
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