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Travel Agents Can ‘Ask Isaac’ for Princess Cruises’ Help Online

Princess Cruises isdrawing on its Love Boat expertise to offer advice to Australian travel agents,with the launch of its new online click-to-chat service “Ask Isaac”.

Named after the mostrecognisable bartender at sea, Isaac from the long-running TV series TheLove Boat, the click to chat service is available through the WorldLeading Cruise Line’s One Source (www.onesourcecruises.com) portal.

Designed to giveagents access to assistance without interrupting their sales calls, the serviceenables agents to type in questions from clients, which are then directed to aPrincess Cruises expert in the right area to deal with the query.

Agents can then passon the Princess response to their client without any disruption to theirconversation, eliminating the need to contact the consumer assistance callcentre or navigate time-consuming call menus.

In addition, chatconversations can be saved and printed or emailed for future reference.

The cruise line hasproduced a short video featuring actor Ted Lange, who played Isaac in TheLove Boat, to help agents make the most of the new service. Agentscan view the video here: # style='font-family: "Arial","sans-serif"; font-size: 10pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;'> and find out more information about Ask Isaachere: www.onesourcecruises.com.au.

Princess Cruises VicePresident Australia and New Zealand Stuart Allison said the new service wasaimed at saving agents’ time and improving their service levels.

“When customers ask aquestion, they appreciate a prompt response so we think this service will be awinner – just like our famous bartender Isaac,” Mr Allison said.

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