Clarabridge software facilitates easy analysis of guest
satisfaction survey data
Seattle, Wash., May 23, 2018 — In
a reaffirmation of Holland America Line's commitment to the guest experience,
the cruise line was recently presented with the Luminary Award from
Clarabridge, Inc. at the 10th Annual Clarabridge Customer Connections event.
Clarabridge is the leading provider of Customer Experience Management
solutions, and Holland America Line utilizes its software to analyze guest
Clarabridge selected award winners who demonstrate superior innovation,
leadership and measurable results with its customer experience programs.
Holland America Line receives nearly 300,000 guest surveys annually, and the
Clarabridge technology helps the company analyze the written comments
accompanying these surveys.
"We strive to exceed expectations on every cruise, and being able to easily
analyze guest satisfaction surveys with the Clarabridge software allows us to
be responsive and focus on the services that ultimately have the greatest
impact on our guest experience," said Orlando Ashford, president of Holland America
Line. "I'm proud to say that Holland America Line's satisfaction scores and
sentiment have risen to new levels recently with our fleetwide average Net
Promoter Score at the highest ever in the month of April 2018, 10 points above
the same time last year.
"These scores reaffirm that the innovations and new programs we have
implemented are resonating strongly with our guests and enhancing their cruise
experience," added Ashford.
Clarabridge's SaaS customer experience management solution helps hundreds of
the world's leading brands put customer feedback to work. Offering the most
comprehensive solution for omni-source listening; accurate customer and text
analytics; and real-time, guided action are why leading brands trust Clarabridge
to power their CX programs and drive a customer-focused strategy. The result:
better customer experiences. For more information, visit clarabridge.com.
For more information, contact a travel professional, call 1-877-SAIL-HAL (1-877-724-5425)
or visit hollandamerica.com.
Editor's note: Photos
are available at https://www.cruiseimagelibrary.com/c/qjkvqdqv.
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America Line [a division of Carnival Corporation and plc (NYSE: CCL and
Holland America Line's fleet of 14 ships offers more than 500 cruises to more
than 400 ports in 98 countries, territories or dependencies around the world.
From shorter getaways to 113-day itineraries, the company's cruises visit all
seven continents, with highlights including Antarctica explorations, South
America circumnavigations, Cuba cruises and exotic Australia/New Zealand and
Asia voyages; four annual Grand Voyages; and popular sailings to the Caribbean,
Alaska, Mexico, Canada and New England, Bermuda, Europe and the Panama Canal.
The line welcomed Koningsdam
in 2016 and has a second Pinnacle-class ship,
Nieuw Statendam, to
be delivered in December 2018. A third Pinnacle-class ship will be delivered in
The company is undergoing $300 million in brand enhancements to secure its
position as the leader in premium cruising. Fleetwide, the ships feature
innovative initiatives and a diverse range of enriching experiences focused on
destination immersion and personalized travel. Guests can expand their
knowledge through an exclusive partnership with O, The Oprah Magazine; during
an America's Test Kitchen show; at Explorations Café presented by The New York
Times; and by taking a Digital Workshop powered by Windows. Outstanding
entertainment fills each evening at venues including Lincoln Center Stage,
Billboard Onboard and B.B. King's Blues Club. The dining experience can be
savored at a variety of restaurants with menus that feature selections from
Holland America Line's esteemed Culinary Council, comprising world-famous chefs
who design dishes exclusively for our guests.