For the first time, the cruise line AIDA Cruises has
presented the "Tour Operator Service Award". As part of a large-scale survey,
AIDA Cruises asked its guests what their favorite shore excursions had been in
the 2018 summer season. Thousands of guests gave their feedback on excursions
offered by 50 agency partners. Atlas Travel in Croatia won first place, followed
by Iceland Travel in Iceland (Akureyri,
Isafjördur, Seydisfjördur, Reykjavik) and Estonian Holidays in Tallinn, Estonia.
To determine the winner, several thousands of guest
comments were evaluated using a feedback system on board between May and
September 2018. In addition to quality and guest satisfaction, the recommendation
rate was also an important criterion in selecting the winners.
At the end of October 2018, Mirna
Perkic and Ružica Glibota from Atlas
Travel accepted the award on board AIDAblu from Dana Keller, Team Coordinator
for the excursion program in Croatia at AIDA Cruises, and the ship's management
with Captain Tönnies Kohrs and General Manager Steffen Haller. The agency was
also pleased to receive an electric scooter for sustainable travel in the
The next Tour Operator Service Award
will be presented in spring of 2019. From November 2018 to March 2019, all AIDA
guests will again be asked for their opinion. This time, they can choose from shore
excursion options offered by more than 100 agencies on the Canary Islands and
Madeira, as well as cruise destinations in the Indian Ocean, Southeast Asia,
the Caribbean, Arabian Gulf, and the Western Mediterranean.
AIDA Cruises currently offers over 6,000 different
excursions at its worldwide destinations. The cruise line not only strives to
provide unforgettable experiences for its guests but also to contribute to
environmental protection and to promote cultural heritage and further development
at its cruise destinations.
Back in September 2012, AIDA Cruises launched a joint
project with the sustainability initiative Futouris e.V. to establish
standardized criteria for sustainable shore excursions. The goal of this
project was to create a transparent basis for comparing the sustainability of individual
excursion offers and to base the evaluation on measurable and scientific
More than 1,000 AIDA Cruises shore excursions (incl.
bike and Pedelec tours) bear the sustainable tree symbol.
More information on AIDA Cruises' diverse cruise
program can be obtained at travel agencies, by phoning the AIDA Customer Center
at +49 (0) 381/20 27 07 07, or online at www.aida.de.
November 20, 2018