Princess guests now using OceanMedallions for enhanced cruise vacation
CLARITA, Calif. (Sept. 27, 2018) – For guests sailing on Caribbean Princess
since early September, satisfaction scores indicate they thoroughly enjoy using
their OceanMedallion™ to discover how a personalized vacation can elevate their
experience to a higher level by removing friction points, delivering enhanced
levels of personalization and guest service all the while staying connected
with land-like internet streaming speeds.
the wearable device guests use to access enhanced experiences, continues to
roll out as part of a phased activation plan that since early September has
been used by all of the 3,100 guests on Caribbean Princess. OceanMedallion
features leading-edge technology that enhances guest-crew interactions, enables
interactive entertainment, and delivers personalized service.
MedallionClass vacations offer guests an
extensive portfolio of OceanMedallion-enabled features specifically designed to
enhance the vacation experience. They currently include:
Keyless Stateroom Access: Stateroom entry is a
seamless experience where each guest is securely validated and the door
automatically unlocks, with personalized greetings launching soon.
MedallionPay™: All guests use an easy and hassle-free,
payment experience enabling crew members to focus on guest service
OceanCasino™: On smart devices and select portals, guests
can wager real money on a portfolio of games, including slots, poker, bingo,
roulette, keno and lottery from anywhere on board.
OceanCompass™ featuring OceanNav™ and ShipMates: On
select portals guests can use OceanNav for point-to-point wayfinding throughout
the ship via an intelligent navigation assistant, and utilize ShipMates to
easily locate friends, family and kids.
JourneyView: On portals throughout the ship, guests can
access a real-time look at their itinerary, along with events and activities
taking place during their cruise.
OceanViewTM: Guests can stream more than 100
hours of award-winning Ocean Original travel content – which airs nationally on
weekends on ABC and NBC - to their smart device anywhere on the ship at no
PlayOceanTM: On portals located shipwide, guests
are able to play family games, including trivia, word jumble, a matching game,
and Ocean Treks Adventure – an interactive, shipwide digital scavenger hunt.
Caribbean Princess now also features Carnival
Corporations' MedallionNet™, offering guests Wi-Fi connectivity that is fast,
reliable, unlimited and affordable with an access point in every stateroom.
Guests on MedallionClass ships experience land-like connectivity for streaming
sports, movies, music and videos, communicating on video phone calls from
anywhere on the ship, and sharing their vacation experiences in real time with
friends and family back home on social media platforms – another factor contributing
to higher guest satisfaction scores.
100 percent of our guests using OceanMedallions on every sailing of Caribbean
Princess is a significant milestone that we are celebrating on the path to
fleet-wide implementation," said Jan Swartz, president of Princess Cruises, the
world's largest international premium cruise line. "It is very validating to
have our guests tell us that OceanMedallion is turning an already extraordinary
experience on Princess Cruises into an even more spectacular vacation, making
sailing on Caribbean Princess the ultimate Caribbean cruise vacation."
OceanMedallion activates a travel industry
first with an Experience Internet of Things (xIoTTM) platform using a
guest-centric approach that helps maximize a cruise vacation in real-time based
on guests' choices and preferences. The result delivers enhanced
personalization on a large scale across every aspect of a cruise vacation.
was first unveiled by Carnival Corporation CEO Arnold Donald at CES 2017 and
was a key factor in Fast Company recognizing the corporation with two
Innovation as Design Awards that same year.
company's guest experience platform actively learns an individual guest's
needs, wants and desires in real time. The guest experience intelligence then
flows into a tool used by crew members called GuestView, which provides them
with relevant insights, such as a display of a guests' names and where they are
from, and information about their loyalty level or assigned dining. When that guest
visits another bar or restaurant on board, the staff has visibility into that
guest's preferences, enabling them to anticipate ways to provide an even higher
level of personalized service.
addition to current Medallion-enabled features on Caribbean Princess, Princess
Cruises will continue rolling out additional advanced offerings for guests this
fall while also continuing to refine the enhanced experience based on guest and
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About Princess Cruises
the best-known names in cruising, Princess Cruises is a global premium cruise
line and tour company operating a fleet of 17 modern cruise ships, carrying two
million guests each year to 380 destinations around the globe, including
the Caribbean, Alaska, Panama Canal, Mexican
Riviera, Europe, South America, Australia/New Zealand, the South
Pacific, Hawaii, Asia, Canada/New England and World Cruises. A
team of professional destination experts has created more than 150 award-winning
itineraries, ranging in length from three to 111 days and Princess Cruises has
been continuously recognized as "Best Cruise Line for Itineraries."
Princess Cruises continues its multi-year,
"Come Back New Promise" – a $450 million-dollar product
innovation and cruise ship renovation campaign that will continue to enhance
the line's onboard guest experience. These enhancements result in more moments
of awe, lifetime memories and meaningful stories for guests to share from their
cruise vacation. The product innovations include partnerships with
award-winning Chef Curtis Stone; engaging entertainment inspired shows
with Broadway-legend Stephen Schwartz; immersive activities for the whole
family from Discovery and Animal Planet that include exclusive shore excursion
to onboard activities; the ultimate sleep at sea with the award-winning
Princess Luxury Bed and much more.
Three new Royal-class ships are currently on
order with the next new ship, Sky Princess, under construction scheduled for
delivery in October 2019 and Enchanted Princess in 2020. Princess
recently announced that two new (LNG) ships which will be the largest ships in
the Princess fleet, accommodating approximately 4,300 guests with expected
delivery in 2023 and 2025. Princess now has five ships arriving over the next
six years between 2019 & 2025. The company is part of Carnival Corporation
& plc (NYSE/LSE :CCL ;NYSE :CUK ).
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